Acceptance of Terms

By accessing the Pottery Barn website, creating an account, browsing products, submitting information, or placing an order, you confirm that you understand and accept these Terms of Service.

These terms may apply together with other store policies, including our Shipping Policy, Return Policy, Privacy Policy, and other customer support pages.

Online Store Terms

You agree to use the Pottery Barn website only for lawful shopping, account, and customer support purposes. You may not use the website in a way that interferes with store operations, damages the website, violates the rights of others, or breaks applicable rules.

• You must provide accurate information when placing an order or contacting customer support.
• You may not use the website for fraudulent, abusive, or unauthorized activity.
• You may not attempt to access systems, data, accounts, or features that are not intended for you.
• You are responsible for keeping your account login details secure if you create an account.

Product Information

Pottery Barn works to present product information, descriptions, images, colors, sizes, materials, prices, and availability as clearly as possible. However, product details may vary depending on screen settings, product updates, inventory status, or supplier information.

Please review product descriptions, measurements, materials, care information, and order details before completing your purchase. If you have a product question, contact us before placing your order.

Pricing and Availability

Product prices, promotions, discounts, availability, and product details may change without prior notice. Pottery Barn may correct pricing errors, update product details, limit quantities, or discontinue items at any time.

Placing an item in your cart does not reserve the item or guarantee that the price or availability will remain unchanged until checkout is complete.

Orders and Payment

When you place an order with Pottery Barn, you agree to provide current, complete, and accurate billing, payment, and contact information. Orders may be reviewed before acceptance.

We may refuse, cancel, or limit an order when necessary, including when information appears inaccurate, payment cannot be verified, inventory is unavailable, or suspicious activity is detected.

• You are responsible for reviewing your order details before submitting payment.
• Payment must be authorized and successfully processed before an order can move forward.
• Order confirmation does not prevent later review, cancellation, or adjustment when required.

Shipping Policy Reference

Pottery Barn provides Free Worldwide Shipping as described in our Shipping Policy. Shipping details, processing times, delivery estimates, tracking updates, customs coverage, and destination rules are explained in that policy.

Please review the Shipping Policy before placing an order so you understand how shipping timelines and delivery support are handled.

Return Policy Reference

Pottery Barn offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition requirements, refund processing, exchange support, and return instructions are explained in that policy.

Customers must follow the return process described in the Return Policy before sending any item back.

Account Information

If account features are available, you are responsible for keeping your login information confidential and for activity that occurs under your account. Please contact Pottery Barn if you believe your account information has been accessed or used without permission.

We may update, suspend, or restrict account access when necessary to protect customers, store operations, or website security.

Prohibited Uses

You may not use the Pottery Barn website or store services for any prohibited activity, including:

• Violating applicable laws, rules, or regulations
• Submitting false, misleading, or fraudulent information
• Interfering with website security, store systems, or other customers’ use of the website
• Uploading or transmitting harmful code, malware, or disruptive content
• Collecting or misusing customer, store, or website information without permission
• Using the website content for unauthorized commercial copying, scraping, or resale activity
• Harassing, abusing, insulting, harming, defaming, or discriminating against others

Intellectual Property

The website design, text, images, graphics, logos, product presentation, page layout, and other content displayed on the Pottery Barn website may be protected by intellectual property rights.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit website content without permission, except for normal personal use related to shopping or customer support.

Third-Party Links

The Pottery Barn website may include links or references to third-party websites, tools, payment services, or resources. Third-party websites and services are not controlled by Pottery Barn.

You should review third-party terms and privacy practices before using any third-party service. Pottery Barn is not responsible for third-party website content, policies, or actions.

Disclaimer

Pottery Barn provides the website, product information, and store services on an “as available” basis. We work to keep information accurate and the website accessible, but we do not promise that the website will always be uninterrupted, error-free, secure, or fully current.

Product descriptions, availability, pricing, promotions, and website features may be updated, corrected, or discontinued as needed.

Limitation of Liability

To the fullest extent permitted by applicable rules, Pottery Barn is not responsible for indirect, incidental, special, or consequential losses related to use of the website, inability to use the website, product availability, delays, third-party services, or unauthorized use of account information.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection rules.

Changes to These Terms

Pottery Barn may update these Terms of Service from time to time to reflect changes in store operations, website features, customer policies, or business practices.

When updates are made, the revised terms will be posted on this page with a new “Last updated” date. Continued use of the website after changes are posted means you accept the updated terms.