Customer Support
Contact Us
Need help with your Pottery Barn order, shipping question, return, exchange, product detail, or account? Our customer support team is here to help you get the information you need.
Email Pottery Barn Support
For customer support, please email Pottery Barn at:
We aim to respond within 24–48 hours during customer service hours.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us review your request faster, please include the most relevant details in your email or contact form message.
- Your full name and email address used at checkout
- Your order number, if your question is about an existing order
- A clear description of the issue or question
- Product name, color, size, or item details when asking about a product
- Photos or screenshots, if they help explain your request
How We Can Help
Order Support
Contact Pottery Barn for help reviewing order details, order questions, or updates related to a recent purchase.
Shipping Support
Reach out if you have a shipping question, delivery update request, or need help understanding shipment-related information.
Returns & Exchanges
Email us for return or exchange support so we can help review your request and provide the next steps.
Product Questions
Ask about product details, sizing, materials, colors, room fit, or other information before or after placing an order.
Account Help
Contact us for assistance with account-related questions, order access, or customer information connected to your purchase.
General Support
Use the contact form on this page or email us directly for any support topic not listed above.
Contact Form Note
Use the contact form on this page if available. Please include the same helpful details listed above so the Pottery Barn support team can review your message efficiently.
Your Privacy Matters
Information shared with Pottery Barn customer support is used to review and respond to your request. Please avoid sending unnecessary sensitive information in your message.
We’re Here to Help
Thank you for contacting Pottery Barn. Send us your question anytime, and our support team will reply as soon as possible within the stated response window.
