How We Use Information

Pottery Barn uses customer information to operate the store, process orders, provide support, improve the website experience, and communicate with customers.

• To process, confirm, manage, and fulfill orders
• To communicate about purchases, customer service requests, or account questions
• To review payment status and help prevent unauthorized activity
• To improve website functionality, product presentation, and customer experience
• To send email marketing messages when you subscribe or provide consent
• To comply with operational, security, and recordkeeping needs

Order Processing

When you place an order with Pottery Barn, we use the information you provide to review your purchase, process the transaction, prepare order details, communicate updates, and provide customer support. This may include your name, contact information, order number, product details, billing information, and delivery information.

Payment Information

Pottery Barn uses the provided payment processor options, including PayPal, Stripe, and credit card payment methods, to help process customer payments. Payment information may be handled by the payment processor used at checkout.

Pottery Barn does not ask customers to send full payment card information by email or through general customer support messages. Please avoid including sensitive payment details when contacting us.

Cookies and Analytics

Pottery Barn uses cookies and analytics tracking to support website functionality, remember preferences, understand site performance, measure traffic, and improve the shopping experience.

• Essential cookies help the website function properly.
• Preference cookies may help remember selected settings or browsing choices.
• Analytics tracking helps us understand how visitors use the website.
• Advertising or marketing cookies may support relevant promotional messaging when applicable.

You can adjust cookie settings through your browser. Some website features may not work as intended if certain cookies are disabled.

Email Marketing

Pottery Barn may send email marketing messages if you subscribe, sign up, or otherwise provide permission to receive promotional communications. These messages may include store updates, product information, sale notices, and other marketing content.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

Pottery Barn may share necessary information with service providers that help operate the store and support customer orders. These may include payment processing, order management, website hosting, email delivery, analytics, fraud prevention, and customer support services.

Service providers are expected to use customer information only as needed to provide their services to Pottery Barn.

Data Security

Pottery Barn uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should protect their account login information and contact Pottery Barn promptly if they believe their account or order information has been used without permission.

Data Retention

Pottery Barn keeps customer information for as long as reasonably necessary to process orders, provide support, maintain records, improve services, prevent misuse, and meet operational needs.

Retention periods may vary depending on the type of information, the reason it was collected, and the business or security purpose for keeping it.

Customer Privacy Rights

Depending on your location and applicable privacy rules, you may have rights related to your personal information. These may include the ability to request access, correction, deletion, restriction, or information about how your data is used.

To submit a privacy-related request, contact Pottery Barn at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Pottery Barn does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International Users

If you access Pottery Barn from outside the country where our website operations or service providers are located, your information may be processed in locations different from your own. By using the website, you understand that information may be handled as part of normal store operations and service provider support.

Policy Updates

Pottery Barn may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer support processes, or privacy practices. When changes are made, the updated policy will be posted on this page with a revised “Last updated” date.