Shipping Information
Shipping Policy
Pottery Barn offers Free Worldwide Shipping on every eligible order. Please review the details below for processing times, estimated delivery, tracking updates, customs coverage, and shipping support.
Free Worldwide Shipping
Pottery Barn provides Free Worldwide Shipping for customers around the world. There is no additional standard shipping charge at checkout for eligible orders.
Shipping availability may depend on order details, destination, item type, and delivery requirements. If we need more information to complete your shipment, our customer service team will contact you.
Order Processing Time
Orders are typically processed within 1–3 days after the order is placed. Processing time includes order review, payment confirmation, item preparation, and shipment arrangement.
Processing may take longer during peak periods, holidays, high order volume, or when additional order verification is required.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery times are estimates and may vary based on destination, local delivery conditions, weather, customs review, or other circumstances outside normal transit handling.
Shipping Destinations
Pottery Barn offers Free Worldwide Shipping to supported destinations. Please make sure your delivery address is complete and accurate before placing your order.
- Use your full legal name or recipient name.
- Include apartment, suite, unit, building, or floor details when applicable.
- Enter the correct city, state or region, postal code, and country.
- Provide a valid email address so we can contact you about your order if needed.
Shipping Rates
Standard shipping is free worldwide. Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Tracking Information
Tracking information is usually updated within 1–3 days after shipment. Once tracking becomes available, you can use it to follow the progress of your package.
If tracking does not update immediately, please allow additional time for the shipping system to scan and refresh package movement.
Wrong or Incomplete Address
Please review your shipping address carefully before submitting your order. Pottery Barn is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided at checkout.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.
Customs, Duties, and Import Taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a customs-related notice or fee request connected to your Pottery Barn order, please contact customer service before making any payment so we can review the issue and provide support.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, please contact us with your order number and tracking details.
Lost Packages
If tracking shows no movement for an extended period or the package cannot be located, contact customer service for review.
Damaged Packages
If your package arrives damaged, please keep the packaging and send photos of the item, box, and shipping label.
Order Support
For shipping questions, delivery updates, tracking concerns, wrong address issues, customs notices, or damaged package support, please contact Pottery Barn customer service.
- Email: [email protected]
- Include your order number when contacting us about an existing order.
- Include photos if your package or item arrived damaged.
- Include your full delivery address if your question is about address accuracy.
Contact Us
If you need help with your Pottery Barn shipment, please email us at [email protected]. Our customer service team will review your message and provide the next steps.
